Help center
How can we help?
Find essential answers about the OwnHomeMap editor, digital files, printed posters, and your account.
Email us directly
support@ownhomemap.comInclude the address used for the order and describe the issue you encountered.
iPhone, iPad, and Mac app
OwnHomeMap is available on Apple’s App Store for iPhone, iPad, and Mac.
Minimum requirements: iOS 17.0 · iPadOS 17.0 · macOS 14.0
Download OwnHomeMap on the App StoreDesign and preview
Help with finding a place and preparing your composition.
Why does the level of detail vary by city?
OwnHomeMap uses data supplied by the active map source for the selected area. Visible streets, water bodies, and parks therefore depend on the information available when the map is generated.
What should I do if the map preview does not load?
Check your connection, reload the page, and search for the place again. If the problem continues, send support the place name and a screenshot of the error.
Can I edit the poster before ordering?
Yes. The editor lets you choose the city, theme, and text, then review the preview before continuing to the order.
Files and orders
Formats, schedules, and help after purchase.
Which format comes with the digital option?
The digital option provides a PNG file.
What is the schedule for a printed poster?
Production takes 3 to 5 business days, followed by shipping of 3 to 10 business days depending on destination.
Can I return or exchange a personalized order?
Personalized products cannot be returned or exchanged for a change of mind. If a printed poster arrives damaged, has a manufacturing defect, or does not conform to the order, contact support. Digital files are non-refundable after download.
What if the poster arrives damaged or defective?
Contact support with your order number and photos showing the issue. Our team will review the request and explain the next steps.
Account and access
Sign-in help and the information needed to find an order.
How do I sign in without a password?
Enter the email address associated with your account to receive a sign-in link. Check the spam folder if the message is missing.
Which information should I send to support?
Include the email address used, the order number when available, and a precise description of the problem. Do not send a card number or security code.
Didn't find your answer?
Send the relevant order number, the selected city, and a screenshot when useful. Never send payment-card details.
Contact support